eSIM not working abroad? Fix it in 2 minutes
Turn on data roaming for the travel eSIM, set it as your mobile data line, then restart your phone. Still nothing? Choose a network by hand and check the APN.
Do this now
- Check the travel eSIM line is switched on.
- Turn on data roaming for the travel eSIM.
- Choose the travel eSIM for mobile data.
- Restart your phone.
- Turn off automatic network selection and pick a network from the list.
- If you set an APN by hand, check it matches the one we sent.
- Still offline? Contact us with your order number.
Start here: the three big fixes
Almost every "no data" problem on arrival is one of these settings.
1. Switch the travel line on. iPhone: Settings → Mobile Service → tap your travel line → Turn On This Line. Samsung: Settings → Connections → SIM manager and switch the eSIM on. Pixel: Settings → Network & internet → SIMs → travel SIM → Use SIM.
2. Turn on data roaming for the travel eSIM. Your eSIM uses local partner networks, so your phone treats it as roaming. Full steps: turn on data roaming.
3. Choose the travel eSIM for mobile data. iPhone: Settings → Mobile Service → Mobile Data. Samsung: SIM manager → Mobile data. Pixel: tap the travel SIM and turn on Mobile data.
Then restart
Turn your phone off and on again. It forces a fresh search for networks, and it fixes more problems than anything else.
Pick a network by hand
- iPhone: Settings → Mobile Service → your travel line → Network Selection → turn off Automatic → pick a network.
- Samsung: Settings → Connections → Mobile networks → Network operators → Search now.
- Pixel: Settings → Network & internet → SIMs → travel SIM → turn off Automatically select network.
Try each network in the list. The plan page shows which networks your plan uses.
Signal but no internet?
Your phone may need the APN. See set up the APN.
Check the basics
- Is your plan's start date or area right for where you are? See when does my plan start.
- Have you used your data? Check your usage.
Still stuck?
Contact us with your order number and your phone model, and we'll get you connected.
Why does my eSIM say No Service when I land?
Your phone is still searching. Turn on data roaming for the eSIM, restart, and if needed pick a network by hand.
My eSIM shows signal but no internet. What now?
Check the travel eSIM is your mobile data line, then contact us for your plan's APN and set it in mobile data settings.
Does airplane mode help?
Yes. Turn airplane mode on for 10 seconds, then off, to make your phone search for networks again.
