Doesn't connect? Money back to your card.
Cancel any eSIM you haven't installed within 30 days of buying it, in two taps, and get every penny back on your card. If an eSIM can't connect, we fix it or refund you.
Last updated 6 November 2026
Plans changed? Cancel in two taps
Open your eSIM page (the link is in your order email, or sign in to your account) and tap Cancel and refund on any eSIM you haven't installed yet. The refund goes straight back to the card or wallet you paid with, along with any top-ups on that eSIM. You have 30 days from the day you bought it.
It won't connect? We make it right
Most "no signal" moments are a setting: data roaming off, or the phone still using the home SIM for data. Our help centre fixes those in a minute. If your eSIM still can't get online, contact us with your order number. We'll get you connected, and if we can't, we refund you to your card.
Never paid for nothing
Every eSIM is made the moment you pay. In the rare case one can't be made, your payment is refunded automatically and you get an email to say so. You never wait for a refund you didn't ask for.
Money, not credit
Refunds go back to your card, not into store credit. Your bank usually shows them within 5 to 10 working days.
What counts as used
Once an eSIM is installed on a phone it's tied to that phone and can't be resold, so the two-tap refund is for eSIMs that were never installed. If you installed yours and it doesn't work, contact us: we look at every case.
- Cancel in two taps
Any eSIM not yet installed, within 30 days. - Back to your card
Never store credit. - Automatic if it can't be made
You never pay for nothing.
How do I cancel an eSIM?
Open your eSIM page from the link in your order email (or sign in), and tap Cancel and refund on the eSIM. It must not have been installed, and you have 30 days from purchase.
Is the refund paid as credit?
No. Refunds go back to the card or wallet you paid with, in full.
My eSIM is installed but won't connect. Can I get a refund?
Contact us first: most cases are a setting we fix with you in minutes. If the eSIM is faulty, we replace it or refund you.