Complaints
Email hello@esimology.com with your order number and what went wrong. We reply within a day and aim to put it right within 5 working days.
Last updated 6 November 2026
Tell us
Email hello@esimology.com with your order number, the eSIM or plan, and what happened. Screenshots help. We reply within a few hours, every day.
What happens next
- We reply within one working day, with a real person looking after your case from start to finish.
- We aim to put it right within 5 working days: a fix, a replacement eSIM or a refund to your card.
- We confirm in writing what we've done.
Not happy with our answer?
You can contact Citizens Advice (citizensadvice.org.uk, 0808 223 1133) for free advice, or take a claim to the small claims court. Your rights under the Consumer Rights Act 2015 are never affected.