eSIM no service or SOS only? Fix it step by step
No Service or SOS only means your phone hasn't joined a network on the travel line yet. Turn that line on, switch on its Data Roaming, then restart. iPhone: Settings → Mobile Service.
Do this now
- Turn on the travel line in Settings → Mobile Service → Turn On This Line.
- Turn on Data Roaming for the travel line, and keep it off for your home line.
- Turn airplane mode on for 10 seconds, then off.
- Restart your phone.
- Pick a network by hand: turn off Automatic in Network Selection.
- Switch from 5G to 4G/LTE: iPhone Voice & Data, or Samsung Network mode.
How do I fix No Service on my travel eSIM?
Work down these checks in order on your travel eSIM.
- Turn the travel line on.
- iPhone: Settings → Mobile Service → tap the line → Turn On This Line
- Samsung: Settings → Connections → SIM manager, then switch the eSIM on
- Pixel: Settings → Network & internet → SIMs → tap the eSIM → Use SIM
- Turn on Data Roaming for the travel line. Keep it off for your home line. More on Data Roaming.
- iPhone: Settings → Mobile Service → tap the travel line → Data Roaming
- Samsung: Settings → Connections → Mobile networks → Data roaming
- Pixel: Settings → Network & internet → SIMs → tap the eSIM → Roaming
- Turn airplane mode on for 10 seconds, then off. On iPhone, swipe down from the top-right corner.
- Restart your phone.
- Pick a network by hand if it still won't join.
- iPhone: Settings → Mobile Service → tap the line → Network Selection, turn off Automatic
- Samsung: Settings → Connections → Mobile networks → Network operators → Search now
- Pixel: Settings → Network & internet → SIMs → tap the eSIM → turn off Automatically select network
- Switch from 5G to 4G/LTE.
- iPhone: Settings → Mobile Service → tap the line → Voice & Data
- Samsung: Settings → Connections → Mobile networks → Network mode
Why does my eSIM show SOS only?
SOS only means your phone hasn't joined a network on the travel line yet. Check your plan covers the country you're in. The plan page lists its networks. Before you travel, No Service at home is normal on most plans.
What if I have signal but no internet?
Check the APN (access point name).
- iPhone: Settings → Mobile Service → tap the travel line → Mobile Data Network (APN)
- Samsung: Settings → Connections → Mobile networks → Access Point Names
- Pixel: Settings → Network & internet → SIMs → tap the eSIM → Access Point Names
What to do next
Once data works, you're set. Still stuck? Check why your eSIM isn't working abroad first, then contact us with your order number and phone model.
Can I still get texts on my home number while the travel eSIM shows No Service?
Yes, if your home SIM stays in the phone. Texts to your home number still arrive. The travel eSIM is data only, so call and message over data with WhatsApp or FaceTime instead.
Will my eSIM work in a country my plan doesn't list?
Probably not. The travel eSIM only joins the local partner networks its plan uses. Check the plan page, which lists them. If your country isn't covered, contact us with your order number.
Does airplane mode fix No Service?
Often, yes. Turn airplane mode on for 10 seconds, then off, so the phone searches for networks again. On iPhone, swipe down from the top-right corner to find the switch.
