Deleted an eSIM by mistake? Can you reinstall it?
A deleted eSIM usually can't be reinstalled from the same QR code, because each code installs once. Don't keep scanning it. Contact us with your order number and phone model.
Do this now
- Stop scanning the old QR code, because each code installs once.
- Open the eSIM page linked in your eSIM email.
- Contact us with your order number and phone model.
- Switch off the travel line instead of deleting it next time.
- Buy a new eSIM if you need data now, then install it over Wi-Fi.
- Turn on Data Roaming for the travel line once it's installed.
Can I reinstall a deleted eSIM?
Usually not from the same QR code. Each code installs once, so scanning it again won't bring the eSIM back. Stop scanning the old code. Contact us with your order number and phone model, and we'll check your eSIM and the options for it.
Do you need to delete an eSIM between trips?
No. Turning the line off is enough, and it stays ready for a top-up on plans that allow it.
- iPhone: Settings → Mobile Service → tap a line → switch off Turn On This Line
- Pixel: Settings → Network & internet → SIMs → tap a SIM → switch off Use SIM
- Samsung: Settings → Connections → SIM manager → switch the SIM off
For the full after-trip steps, see what to do with your eSIM after a trip.
How do you stop it happening again?
Slow down at the delete step. A quick check stops most mistakes.
- iPhone: read the confirm screen before you tap Delete eSIM.
- Pixel: Settings → Security → Advanced → Confirm SIM deletion, so your password is asked first.
Can you get data right now?
Yes. A new eSIM arrives by email the moment you pay. Install it over Wi-Fi, then turn on Data Roaming for the travel line. Keep Data Roaming off for your home line.
- iPhone: Settings → Mobile Service → tap a line → Data Roaming
- Pixel: Settings → Network & internet → SIMs → tap a SIM → Roaming
- Samsung: Settings → Connections → Mobile networks → Data roaming
What to do next
Open the eSIM page linked in your eSIM email to see its status and expiry date. Lost that email? See how to find your eSIM. Changing phone? Follow the move guide before you wipe or sell the old one. Need help? Contact us with your order number.
What if I never installed the eSIM?
If the eSIM was never installed, you can cancel it within 30 days of buying for a full refund, money back to the card.
Can I top up my eSIM instead of buying a new one?
Yes, on plans that allow it. Top up from your eSIM page, and the data is added to the same eSIM, so there's nothing new to install.
Can I make calls on the travel eSIM?
No. The travel eSIM is data only, with no phone number and no calls or texts. Call and message over data with WhatsApp or FaceTime instead.
