Get your money back on an unused eSIM
If you never installed your eSIM, cancel it within 30 days of buying and get a full refund, money back to your card. Contact us with your order number to start.
Do this now
- Check the eSIM has not been installed on any phone.
- Contact us within 30 days of buying, with your order number.
- We cancel the eSIM.
- Your money goes back to the card you paid with.
Our refund promise
Trip cancelled? Plans changed? Bought the wrong country? If your eSIM has never been installed, you can cancel it within 30 days of buying for a full refund. The money goes back to your card. Full details: our refund promise.
How to claim
- Contact us with your order number (it's in your eSIM email).
- Tell us which eSIM you'd like to cancel.
- We cancel it and send the money back to the card you paid with.
Bought the wrong plan?
Don't install it. Buy the right one, then ask us to cancel the unused one within 30 days. Simple.
Installed and having trouble?
We want you online. Work through our eSIM not working abroad checklist: data roaming, the right mobile data line and a restart fix most problems in two minutes. Still stuck? Contact us with your order number and phone model and we'll help you get connected.
Before you buy
Make sure your phone supports eSIM and is unlocked. Two quick checks, and you're ready to buy with confidence.
How long do refunds take?
We cancel the eSIM and send the money back to your card. Your bank then shows it on your statement, usually within a few working days.
Can I get a refund after installing?
The refund promise covers eSIMs never installed. If an installed eSIM isn't working, contact us and we'll help you connect.
